FAQs
FAQ
What is Route Protection?
Route Package Protection
Every order is protected. Free.
Lost, stolen or damaged in transit? Route has you covered on every Herb Dispo order, at no cost to you.
What's covered
Lost
Tracking stopped moving and your package never showed up.
Stolen
Marked "Delivered," but it isn't at your door.
Damaged
Your package arrived broken or crushed from rough handling in transit.
Approved claims are resolved with a refund or a replacement order.
How it works
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1
Place your order
Route Package Protection is included on every order. There's nothing to add and nothing extra to pay.
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2
Track it
Watch your package from the moment the label is created, through Route's tracking emails or the free Route app.
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3
File a claim if something goes wrong
Click the link in your Route email, open the Route app, or go to claims.route.com. No paperwork.
Claim deadlines
The waiting periods give carriers time to deliver packages that are running late or were left in the wrong spot. Check with neighbors and around your building before filing a stolen claim.
Questions
Do I have to pay for Route?
No. Route Package Protection is free on every Herb Dispo order.
Do I need to turn anything on at checkout?
No. Every order is covered automatically.
How long does a claim take?
Most claims are reviewed quickly through Route, and approved claims get a refund or a replacement order.
Who handles my claim?
Route handles claims directly. File through your Route email, the Route app, or claims.route.com.
Something else went wrong with my order.
Wrong item, missing item, or anything that isn't shipping-related? Reach us through the chat button on any page, or contact us here.
Shop with peace of mind
Discreet packaging, free Priority shipping on orders over $100, and Route protection on every package.
Shop nowIs this real, top-shelf cannabis?
Premium quality assured: Each hand-selected bud is sticky, potent, and exactly as depicted. We provide authentic photos and videos for every strain, ensuring transparency and no surprises. Expect superior products delivered.
Do the products on this site get you high?
Indeed it does once heated.
Cannabis in its raw form, is non-psychoactive. When heated through smoking or vaping, it converts to THC, delivering the desired euphoric effect.
Is this even legal?
Yes, our products are 100% legal USA grown cannabis and contain less than 0.3% Delta-9 THC in accordance with the 2018 Farm Bill. No medical card required. However, we don't ship to the following states: Arkansas, Hawaii, Idaho, Kansas, Louisiana, Minnesota, Oklahoma, Oregon, Rhode Island, Utah, Vermont. 🌿✅
What states do you not ship to?
Arkansas, Hawaii, Idaho, Kansas, Louisiana, Minnesota, Oklahoma, Oregon, Rhode Island, Utah, Vermont.
How fast is shipping?
Place your order before 12pm Mon-Fri, and it’s out the door same day. Expect your order 3-5 days once shipped. 🚚💨
WE ONLY SHIP WITH USPS
What about my privacy?
Your privacy is our priority. We do not store or share your personal information, ensuring no data breaches, spam, or third-party access. You’re here for premium products, and we uphold the highest standards of professionalism to protect your data.
Where are the coas?
Every product page contains a clickable link found in the product description. Also click here COA to see all of our COAS.
Do you run any promos?
Subscribe to our email list to get heads-up of all upcoming sales.
Make sure to take advantage of our first time customer promo. 15% off site-wide
Do you offer refunds?
We’ve got your back! Return unopened packages within 5 days of delivery, we’re legit and stand by our products
How can I contact HerbDispo
Our live chat is active during business hours with prompt responses. Outside those hours? Send a message or email support@herbdispo.com, and we’ll respond first thing.
Still got questions?
Don’t hold back! Chat with us on our live chat during business hours or drop an email to support@herbdispo.com anytime. We’re ready to help you pick your next go-to strain.
